Program Policies
Our Refund Policy
Registration fees are payable in full to confirm a spot in the program. No refunds or credits will be given or offered for missed classes or sessions regardless the circumstances as spaces are limited.
Child Supervision Policy
To maintain proper supervision our teachers are unable to leave the class at any time for any reason and will not be able to take your child to the bathroom or fill their water bottles. If your child is in the care of a parent or guardian, they are responsible for helping your child with any of these issues. We strongly encourage all participants to use the bathroom before arriving at a program.
Code of Conduct - Students
Crafty Creations is committed to providing a safe, positive, and respectful environment for all parents, players and staff. Any student that violates the Code of Conduct may be subject to immediate dismissal from the program without warning, and will not receive a refund for the program. These terms include, but are not limited to:
-Displays of aggressive or rude behaviour.
-Use of abusive or aggressive language.
-Displays of offensive, racist, sexist, or abusive language or actions.
-Any harassment, bullying, or verbal abuse of any kind.
-Any physical abuse of any kind.
Please note the above terms are subject to a ZERO TOLERANCE POLICY.
Code of Conduct - Parents
Crafty Creations is committed to providing a fun, harassment-free environment for all students, staff and parents. Any parent that violates the Code of Conduct or behaves in an inappropriate manner will be immediately instructed to leave the gym, and if the behaviour persists the parent may be permanently banned from attending all programs.
Staff Screening Policy
All individuals holding a volunteer or paid position with Crafty Creations shall be subject to Criminal Record Checks which includes the Vulnerable Sector Screening. Individuals with outstanding Criminal Code convictions and/or pending charges for certain offences shall not be eligible to hold the positions with Crafty Creations.
Photography Policy
Patrons wishing to use cameras, video cameras or other photographic devices to take pictures during Crafty Creations programs must have permission from staff before filming.
Social Media Policy
It is the position of Crafty Creations. that the Code of Conduct governs all social media forums and all members of the Crafty Creations family must continue to abide by the code of conduct when participating in social media exchanges. It is the policy of Craft Creations that harassment and bullying in any form will not be tolerated and be subject to disciplinary action. Crafty Creations participants must refrain from such action and follow the Code of Conduct guidelines to report such incidents. Social Media forums have extended the definition of such infractions and have created a new term known as "cyberbullying". Online harassment, abuse and/or bullying are examples of cyberbullying and Crafty Creations has a zero-tolerance policy for these types of behaviours. It is incumbent on all Crafty Creations members to adhere to the Code of Conduct in all situations, including during the use of all Social Media forums and technology. Otherwise, the appropriate measures will be taken and Code of Conduct guidelines will be followed to address such infractions.
Weather Policy
In the event of inclement weather or facility conditions, Crafty Creations reserves the right to cancel any practices, games, or team events with limited notice. Given the limited availability of fields and arenas, Crafty Creations is unable to reschedule or replay any practices or games which are cancelled or suspended due to weather or facility conditions. Every effort will be made to proceed with scheduled events as long as it is safe to do so. In the event that Crafty Creations. staff decide to cancel a practice or game due to inclement weather or facility conditions, every effort will be made to contact all affected families as soon as possible to communicate the changes.
Inclement Weather
Unless the weather poses a significant safety risk, compromises the conditions of the facility, or we are forced by the facility to cancel, all Crafty Creations sessions will continue as scheduled unless notified.
Illness
If your child is ill, we ask that you keep your child home until they feel better as a courtesy to other participants and staff. We will not be offering any refund or credit for any missed dates. Crafty Creations will always make a strong effort to ensure all practices and games are played as scheduled, but extenuating circumstances may apply in some cases.